Return & Refund Policy — Caseflage

At Caseflage, customer satisfaction is our top priority. We aim to provide high-quality phone covers and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

You may request a return under the following conditions:

• The product received is damaged, defective, or incorrect.
• The product is unused, unworn, and in original condition.
• The return request is made within 3 days of delivery.
• The product must be returned with original packaging, tags, and invoice.

Returns will not be accepted if:

• The product shows signs of use or damage caused by the customer.
• The return request is made after the allowed return period.
• Customized or personalized phone covers (if applicable) are ordered incorrectly by the customer.

2. Return Process

To initiate a return:

1. Contact our customer support team at caseflage@gmail.com within 3 days of delivery.
2. Provide:

• Order number
• Unboxing video of the product is mandatory
• Clear photos of the product
• Reason for return

1. Once approved, return instructions will be shared.

Products sent without approval may not be accepted.

3. Refund Policy

Refunds will be processed under the following conditions:

• After the returned product passes quality inspection.
• Refunds are issued to the original payment method.
• Processing time: 5–7 business days after approval.

Shipping charges (if any) are non-refundable, unless the return is due to an error from Caseflage (wrong or damaged item).

4. Replacement Policy

Customers may request a replacement instead of a refund if:

• The item received is damaged, defective, or incorrect.
• Replacement is subject to product availability.

If the same product is unavailable, a refund will be issued.

5. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order.
• Once the order is shipped, cancellation requests will not be accepted.

6. Non-Returnable Items

The following items are not eligible for return:

• Used products
• Customized or personalized covers
• Products damaged due to misuse or improper handling

7. Quality Assurance

All Caseflage products undergo quality checks before dispatch. However, if any issue occurs, our support team will assist you promptly.

8. Policy Updates

Caseflage reserves the right to modify this policy at any time without prior notice. Updated policies will be published on our website.